Clinical Triage and Telephone Advice

Our preference is that you submit your question/concern via the patient portal as a primary outreach. This process is recommended as the message is associated with your child’s medical record and directly submitted to the proper staff for response. This will typically allow for a faster response from our clinical staff.

We have clinical staff at our Triage Desk who is available to answer your portal messages during the following days and times: 

• Mondays thru Thursdays 8am-12pm and 2pm-7:30pm

• Fridays 8am-12pm and 2pm-5pm

• Saturdays 8:30am-11:30am

Our clinical staff have been trained to review messages and triage concerns for quick and efficient response to families. When offering advice or instructions, our team uses Barton Schmitt Pediatric Telephone protocols as a primary resource. This information can also be found in the purple box titled “Is your child sick?” present on every web page on our site.

 

 All prescription refills should be submitted via the patient portal as well. We do not have a voicemail where these request can be left.

When calling the office, the extensions to the right are available to expedite your call to the correct location. Simply enter the extension after hearing the greeting message.

 

• Phone: 410-992-9339
• Fax: 410-964-5150